Frequently Asked Questions
Everything you need to know about your Hiboy ride.
How long does shipping take for electric scooters and bikes?
Standard shipping typically takes 3-7 business days within the continental US. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
What is Hiboy's return policy?
We offer a 30-day return policy for most products. Items must be in their original packaging and in like-new condition. Please note that a restocking fee may apply for non-defective returns.
Do Hiboy products come with a warranty?
Yes, all Hiboy electric vehicles come with a 12-month limited warranty covering manufacturing defects. Specific components like batteries and motors may have different coverage periods as outlined in our warranty documentation.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options through partners like Affirm and Klarna to help you pay over time.
Are Hiboy electric scooters waterproof?
Most Hiboy scooters have an IP54 water-resistance rating, meaning they are protected against light splashes and dust. However, they are not fully waterproof and should not be ridden in heavy rain or submerged in water.
Where can I find replacement parts or accessories?
You can purchase authentic Hiboy replacement parts, including tires, chargers, and brake pads, directly from the 'Accessories' section of our official website to ensure compatibility.